Our terms are loose and flexible, we pride ourselves on being fair, honest and reliable.

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1. All prices paid on day of purchase will remain unchanged for the duration of the entire servers life. Prices will not change for current customers.

2. Any paypal subscriptions will need to be cancelled in your paypal account when you end your service with us.

3. Any abuse to support staff will not be tolerated and can result in suspension or even termination.

4. You have 24 hours after purchase to trigger our 24 hour refund policy. There has to be a good reason for cancellation (ie. server not setup in timely fashion, downtime) as a lot of work goes into the first 24 hours of a servers setup. Each case is looked at individually.

5. Changing branding status will result in automatic suspension. Please open a ticket to resolve any issues.

6. If a paypal dispute is opened for any reason this can result in immediate suspension of your account.

7. Under no circumstances can you advertise another game server company URL (unless renting a dedicated server) in your server title, server messages or MOTD.

8. We will not take responsibility for any data be it on websites or game servers/dedicated servers. Hack attempts are rarely successful but it does happen. We recommend customers backup important files regularly.

9. A month order counts as 30 days service.

10. We do not retain or record any credit card data.

11. Refunds will take 1 day to process.

12. Any illegal activities carried on on our dedicated servers, game servers, ip addresses can result in immediate suspension and non-refundable termination of services.

13. We will endeavour to help with any mod installations you need, but we do reserve the right to not help with mods if a client asks for too many mods, or do not even attempt to try and install them him/herself. We are here as 'support' not to do everything and anything a client asks. We have many clients to look after, and uptime is our utmost priority.

14. Refunds will only be given for plausible and valid reasons, ie poor uptime, lagging server etc.

15.We reserve the right to send promotional emails to your registered email account, to remove yourself from the mailing list please reply with unsubscribe.

16. When a Teamspeak3 invoice is not paid on time, the teamspeak3 is automatically terminated. This is due to the way Teamspeak bill us. Even a suspended/stopped server is still charged to GTX.

17.Any customer who intentionally breaches our privacy will be suspended / terminated. This includes but is not limited to publishing support tickets / client areas of our private client billing systems. We also reserve the right to take legal action. Please respect our privacy as we do yours. Support responses are for your eyes only!

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